ServiceNow Lead

Posting Title : ServiceNow Lead Qualification : Any graduation Experience : 8+ years Must Have Skills : implement ServiceNow modules including: CMDB (CSDM v5 aligned), Service Catalogue ITSM Pro+ Now Assist ITOM (Discovery, Service Mapping, Event Management) Workflow Data Fabric (WDF) Integration Hub Drive automation-first design using Flow Designer, Integration Hub, RPA Hub, Now Assist agents, and AI/ML capabilities Lead Discovery and CMDB design, including CI classes, relationships, data quality, reconciliation, and governance models Design and govern service models, business services, and application services aligned to business capabilities Good to Have Skills : Design and govern CMDB architecture aligned to CSDM v5, ensuring: Data accuracy, completeness, timeliness, and integrity Clear ownership, stewardship, and lifecycle management Apply ITIL best practices across Incident, Problem, Change, Request, Asset, and Service Portfolio Management Define CMDB health metrics, audit mechanisms, and continuous improvement processes Roles and Responsibilities: Define and own the end-to-end ServiceNow platform, ensuring scalability, performance, security, and upgradeability Act as the technical authority across multiple ServiceNow product implementations and agile teams Ensure minimal customization and maximum adoption of OOB features, workflows, and AI-driven capabilities Location : Bangalore , Hyderabad, Pune CTC Range : 36 LPA Notice period : Immediate Shift Timings : General Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Contract