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About the role
Position Summary: The position is primarily responsible for face to face and remote technical support of Black Box employees using desktops and laptops in a Windows server and workstation environment. Attendance in the office is mandatory
Job Responsibilities:
Configure, test, and deploy hardware and software to users both locally and remotely.
Diagnose and resolves problems related to the operation of PCs on the network.
Troubleshoot and repair break/fix issues.
Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
Respond to user requests and service issues in a timely and professional manner.
Provide support via phone using remote support software.
Create, monitor, update, and close tickets using Service Now ticketing system.
Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
Remain current on technical and operational details concerning PC products and support.
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