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About the role
hi, we have openings for Technical Support Engineer at Bangalore location Job Location: Bangalore -Manyta Tech park Mode of work: 5 days working from office Role: Technical Support engineer Experience : 1+ years Shifts: Rotational shifts Primarily Roles & Responsibilities Technical Expertise: In-depth knowledge of IP telephony systems such as Avaya, Cisco, ShoreTel, Mitel, NEC..etc ( Mandate with 2 Skills ) Monitoring and basic troubleshooting experience with telephony gateway devices, Communication Server (CS1000), Signalling Server, Media Gateways, Meridian Mail, Call Pilot, Including analog and digital gateways, SBC (Session Border Controllers), and PRI/SIP trunks. Familiarity with networking technologies such as LAN/WAN, VLAN, MPLS, VOIP Etc. Strong understanding of network troubleshooting Experience Requirements: 1+ years of technical support experience in a IP Telephony Mandate Technology (Avaya, Cisco, Nortel, Mitel, ShoreTel, NEC, Ring Central, Cognigy, etc) knowledge and experience of customer service practices Hands on experience with diagnosing and resolving basic technical issue Tools: Service Now, ProComm, Putty, etc. if interested, please do share below details along with your profile to vijitha.k@blackbox.com Total Experience: Relevant Experience: Do you have experience into Monitoring: Do you handle calls: Do you have experience into Networking- VOIP / IP TELEPHONY : CTC: Exp CTC: Notice period: Cur company: Cur location: Pref location: are you willing to work in Rotational shifts: Are you willing to work from office for 5 days: Education Qualification with specialization:
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