Technical Support Engineer

hi, we have openings for Technical Support Engineer at Bangalore location Job Location: Bangalore -Manyta Tech park Mode of work: 5 days working from office Role: Technical Support engineer Experience : 4+ years Shifts: Rotational shifts- provided transport & Shift allowances Primarily Roles & Responsibilities Orchestration: Coordinate seamlessly between field technicians, vendors, and internal project teams to ensure flawless site execution. Project Coordination: Own the end-to-end scheduling process, including site visits, material readiness/delivery, and site access (POC) management. Automation & Process: Identify opportunities for workflow automation and efficiency improvements within the coordination process (Added Advantage). Monitoring: Oversee site activities (Surveys, Installs, Upgrades, Decommissions) and manage the technician check-in/check-out lifecycle. Documentation & Reporting: Maintain complex project trackers and MS Lists; generate and share critical daily status reports with global leadership. Technical Triage: Provide first-level support and troubleshooting, coordinating effectively with L2/L3 engineering teams when necessary. Communication: Ensure timely escalation of delays or issues, maintaining crystal-clear communication channels with international clients. The Must-Haves (Qualifications & Skills) Language Proficiency: Exceptional English communication skills (Written and Verbal) are mandatory. You will be interacting with clients and stakeholders globally. Experience: Minimum 2+ years in an international call center or technical coordination role. Experience managing International Clients is a must. Work Ethic: Proven ability to work in a 24/7 shift model (supporting US/EMEA hours) and flexibility to support weekends and global project schedules. Networking Knowledge: CCNA-level knowledge of Networking is required. You must understand the concepts of Routers, Switches, Wireless Access Points, and Structured Cabling to guide field technicians effectively. Education: Bachelors degree or equivalent practical experience. Technical Toolkit (Basic Requirement) * Solid understanding of network infrastructure components (Routers, Switches, WAPs). * Ability to comprehend site-level technical discussions and remote-diagnose issues. * Proficiency in MS Office (Excel, PowerPoint) and project management tools. Preferred Skills (The "Flashy" Stuff) Automation Skills: Knowledge of scripting (Python/Bash) or experience with automation tools (Ansible/Terraform) is a **huge plus. Certifications: ITIL, CCNA, CompTIA A+, or similar. Exposure: Background in telecom projects or large-scale network rollout if interested, please do share below details along with your profile to vijitha.k@blackbox.com Total Experience: Relevant Experience: CTC: Exp CTC: Notice period: Cur company: Cur location: Pref location: are you willing to work in Rotational shifts: Are you willing to work from office for 5 days: Education Qualification with specialization: Do you have any gaps between education & Employment or between employment: