Prodops Engineer 3

Production Operations Engineer 3 P3 (ProdOps / SRE) Location: Bangalore – Hybrid Experience: 5–8 years Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call) About the Role The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment. Key Responsibilities Own and manage Critical and High production incidents end-to-end. Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts. Improve MTTR, MTTA, alert quality, and operational stability. Perform root cause analysis (RCA) and drive corrective actions. Monitor production systems and proactively detect issues. Automate operational tasks using Go, Python, Shell, or Perl. Maintain dashboards, alerts, runbooks, and SOPs. Handle customer-facing communications during incidents. Coordinate with Engineering, Product, CloudOps, and Support teams. Guide junior engineers and support shift handovers. Lead automation initiatives to reduce toil and manual intervention. Write and review operational automation using Go / Python / Shell / Perl . Act as a technical reviewer for reliabilitycritical changes. Influence architecture decisions with operability and reliability in mind. Own and standardize runbooks, SOPs, and disaster recovery processes. Leadership & Mentorship Provide technical leadership and mentorship to ProdOps engineers. Guide shift teams during complex situations. Support onboarding, training, and upskilling of team members. Drive operational maturity across the team. Tech Stack & Expertise Required Technologies Containers & Orchestration: Docker, Kubernetes, Helm Cloud Platforms: AWS / GCP / Azure Infrastructure as Code: Terraform CI/CD: Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI Monitoring & Observability: Prometheus, Grafana, ELK, Datadog, New Relic, Loki Version Control: Git, GitHub, GitLab Scripting: Go or Python or Shell or Perl Qualifications 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles. Proven experience leading major production incidents in customerfacing systems. Strong background in distributed systems, Kubernetes, and cloud environments . Experience mentoring engineers and driving reliability initiatives. Excellent written and verbal communication skills . What We Offer An opportunity to be part of a dynamic and innovative team. Inclusive and collaborative work environment. Continuous learning and professional development opportunities. Exposure to large-scale and customer-critical systems.