Qa And Trainer Mumbai (India)

About Blenheim Chalcot Blenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built Agilisys and even the Rajasthan Royals IPL cricket team. All our 30+ portfolio companies have been incubated and launched by us and now have total portfolio sales of over 500 million and more than 3,000 employees. Our assets under management stand at more than 1.8 billion. Responsibilities: Monitor, evaluate and score inbound calls & provide feedback. Calibration sessions, employee communication sessions. Conduct / Lead training sessions. Partner with clients in conducting TNA, designing and developing learning content Evaluate training results and identify prospects Provide operational support by resolving learning gaps affecting performance Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions Careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted. Role also involves detailed data analysis. Knowledge of different QA Tools will be an added advantage. Achieve process SLAs, ensure process improvement and adherence to maximum QA Scores Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided Able to communicate goal, approach, effort required to his team in a participative setting. Must have: Excellent verbal and written communication skills at all levels of the organization. Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills. Solid analytical and problem-solving abilities. Detail-oriented P .