Desktop Technican

Desktop Technican

Location

New York

Business Area

Engineering and CTO

Ref #

10052228

Description & Requirements

Description & Requirements The Employee Technology Support (ETS) team is seeking a Desktop Technician to deliver high quality 1 st and 2nd line support across all Windows, Mac OS, desktops, laptops , mobile devices and event spaces . You will partner with our Service Specialists, Service Desk and mobile teams as the primary escalation point of contact for all remote and deskside internal technical related requests and incidents. Mission To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration and continuous improvement. What You'll Do: Provide 1 st and 2 nd line support to all global employees for all remote and deskside related technical service requests

Deliver support that prioritises employee productivity and experience

Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery

Use dashboards and internal tools to prioritise and manage workload

Drive first time resolution and high quality ticket handling

Identify automation and efficiency opportunities

Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team

Knowledge of hardware related peripherals – Logitech, Ricoh, HP Poly, Lenovo, Zebra, Targus, Cisco

Effectively utilise access and support across AD, SCCM, In Tune , Im aging, Citrix, Papercut, Streaml ine, Sys track , vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate , JAMF, CUCM, and related systems

Partner with the Service Desk, Service Specialists, Continuous Improvement and Product teams to drive service improvements

Supporting Collaboration and Event Spaces

You'll Need: Passion for technology and enhancing the employee experience

Strong problem solving and time management skills

Ability to work in a fast paced global environment

Regional project execution

Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business

Clear and effective communication skills

Root cause analysis – “Chase the why”

We’d Love to See : Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience

Knowledge of Cisco, Slack, Miro, JIRA and AV support

Familiarity with Python, PowerShell, or other scripting languages

ITIL v4 Foundation

CompTIA A+

Salary Range = 70,000 - 75,000 USD Annual + Benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

Apply Now

Back to Job Search

Apply Now

Save this Job