Sr. Solution Architect

Role Overview: You will be focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. You will work with cross-functional teams including Product Development, Consulting, and Support services. Your role involves providing technical and non-technical support during the Steady state period, ensuring the system provides the required business functions and maintains data integrity. Key Responsibilities: - Understand the implemented solutions/products thoroughly - Analyze issues, identify the root cause, and find permanent solutions to any problems - Adhere to SLAs based on the severity of customer cases - Complete the product certification courses assigned - Document your learnings and build knowledge content - Provide early visibility and mitigation to technical challenges throughout the journey - Represent product and portfolio confidently, including vision and functional and technical roadmaps, within the company and to strategic customers when necessary - Act as a key stakeholder during the Solution design phase and understand the scope for the specific solution/process flow for designated customers - Collaborate with Solution/Technical architects to stabilize the system - Enhance/Change the design based on new business requirements by the customer - Serve as a single point of contact for all customer requests for the designated solution - Manage/Support new rollouts/deployments and handle change requests/enhancements - Improve various KPIs for the customer Qualifications Required: - Bachelor's degree with a minimum of 8 to 12 years of experience in Product Support/Implementation support - Hands-on experience in implementing/supporting Demand & Fulfillment products for multiple customers - Strong analytical and problem-solving skills, ability to provide alternatives, root cause analysis, testing skills, and ability to make thoughtful proposals - Deep understanding of Customer business and processes - Experience with other Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex - Knowledge in performance tuning techniques is an added advantage - Understanding and experience with the technical requirements for the product line assigned - Understanding of various technical platforms and infrastructures - Familiarity with Blue Yonder's product suite to convey relationships and touch-points to the customer - Collaboration with appropriate parties to ensure swift issue resolution Role Overview: You will be focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. You will work with cross-functional teams including Product Development, Consulting, and Support services. Your role involves providing technical and non-technical support during the Steady state period, ensuring the system provides the required business functions and maintains data integrity. Key Responsibilities: - Understand the implemented solutions/products thoroughly - Analyze issues, identify the root cause, and find permanent solutions to any problems - Adhere to SLAs based on the severity of customer cases - Complete the product certification courses assigned - Document your learnings and build knowledge content - Provide early visibility and mitigation to technical challenges throughout the journey - Represent product and portfolio confidently, including vision and functional and technical roadmaps, within the company and to strategic customers when necessary - Act as a key stakeholder during the Solution design phase and understand the scope for the specific solution/process flow for designated customers - Collaborate with Solution/Technical architects to stabilize the system - Enhance/Change the design based on new business requirements by the customer - Serve as a single point of contact for all customer requests for the designated solution - Manage/Support new rollouts/deployments and handle change requests/enhancements - Improve various KPIs for the customer Qualifications Required: - Bachelor's degree with a minimum of 8 to 12 years of experience in Product Support/Implementation support - Hands-on experience in implementing/supporting Demand & Fulfillment products for multiple customers - Strong analytical and problem-solving skills, ability to provide alternatives, root cause analysis, testing skills, and ability to make thoughtful proposals - Deep understanding of Customer business and processes - Experience with other Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex - Knowledge in performance tuning techniques is an added advantage - Understanding and experience with the technical requirements for the product line assigned - Understanding of various technical platforms and infrastructures - Familiarity with Blue Yonder's product suite to convey relationships and touch-points to the customer - Collaboration with appropriate