Technical Architect

Job Title: Technical Architect Key responsibilities Acts as a liaison between Support Services, PMG, Consulting Services across products. Available on call (on shift basis) for extreme emergencies / critical site down issues. Demonstrates and adheres to best practices of all internal Support Services polices and procedures. Ensures quantity and quality content in the knowledge base. Add value by developing knowledge article as well as working on operational improvements Escalates issues that may have a negative financial or relationship impact. Performs customer performance reviews and Health Checks. Provides advice to customers and product / implementation teams regarding industry best practices and process methodology. Provides functional and/or technical support during a customers product implementation and "go-live" periods. Understands the business features and functionality to be provided by the product. Works in a cross-functional capacity to support quality design, development and testing. Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload. Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents What we're looking for: Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders Familiarity with retail domain and order management systems is a must Experience with scripting tools like JMeter and python Experience with microservices architecture and experience developing applications using Spring Boot. Must be familiar with queries to pull up data from Cassandra and mongodb Experience with Azure, including deployments, monitoring, and DevOps methodologies. Familiarity with Kubernetes for container orchestration, deployment, scaling, and management of cloud-native applications is required. Experience with tuning, extracting data from Cassandra and/ Mongo DB Experience with monitoring tools like Grafana Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254