Technical Architect

About the job Key Accountability Monitoring Effectiveness – Ensuring the monitoring framework and enhancements are setup to increase Pro-active identification & resolution prior to customer impact. Setup & maintain centralized Monitoring Configuration by code Consistently drive the alert volume down and eliminate false alerts Setup advanced monitoring alerts for golden signals i.e. Latency, Errors, Throughputs & Saturation. Transform from traditional CPU, Memory symptomatic monitors to more advanced alert co-relation pinpointing directly to issues for predictive monitoring Create & implement Synthetic or End User Monitoring using Python, Selenium for customer experience monitoring Set up API End point monitoring & measure uptime & availability across customers, products & infrastructure endpoints. Implement SLOs, SLIs, Error Budgets concepts to measure & setup Maturity model Maintain & Manage Code Repository built to scale and security measures Leverage Automation to push changes on monitoring tools Setup Orchestration mechanism for on-boarding & decommissioning to ensure Operational Readiness Setup Dashboards & Create visibility across all Cross-functional teams Establish Telemetry for automated collection of data across Metrics, Logs & Traces Continuous Analysis on Data to acknowledge gaps and implementing improvements Minimum Requirements Associate's degree (or equivalent) in Computer Science; Information Technology or related field preferred 10-12 years of IT experience with 6 years of Monitoring Experience Experience in Administrating Monitoring Tools – AppDynamics, SolarWinds, Grafana, Zabbix, DataDog, ELK Stack etc. Hands-on experience on Logs, Metrics, Traces, Parsing, RegEx, Tagging Hands-on experience on implementing APM, EUM, Synthetics, API endpoint etc. Hands-on experience on integrations with ITSM tools such as Service Now & Jira Hands-on experience on Ansible, Python, Selenium, Shell Hands-on experience on Enterprise scale of Azure, VM Ware & AWS Hands-on experience on creating dashboards and analysis Excellent interpersonal, influencing skills, interacting appropriately with colleagues of many technical skill levels, remaining calm and courteous while working in a high-stress situation to resolve problems. Skills Technical Skills: Monitoring Tool Administration, Logs Indexing & pipeline, Azure, VMWare, Ansible, Python, Selenium, Terraform, Shell, Windows, Linux, GROK parsing Problem-solving skills – should be able to devise technical and creative solutions. Use Analytics to understand pattern and pro-actively identify gaps Communication skills – Effective communication is key in this role to gather data about problems, prepare detailed notes and reports, and update users with further steps Time management – Need to maintain excellent time management skills and should be able to set priorities when handling multiple cases. Team collaboration – To routinely work with other functions to resolve user issues, so they need to successfully collaborate with team members and coworkers. Highly motivated, hands-on personality. Ability to learn quickly in a challenging environment.