Technical Support Analyst

Role Overview: You will be joining the customer success team of BMC Helix as a Technical Support Analyst in Pune. Your main focus will be on supporting BMC investments by reducing risk and streamlining processes for global business clients. Your role will require specific experience with BMC Helix, ITSM, or Remedy platforms. You will operate in a hybrid model and approach technical problem-solving with a customer-centric mindset. Key Responsibilities: - Provide technical support to global business clients using BMC Helix, ITSM, or Remedy platforms - Mitigate risks and remove friction for BMC investments - Work in a hybrid environment to ensure seamless support for customers - Demonstrate a commitment to customer-centric support by resolving technical issues efficiently Qualifications Required: - Experience with BMC Helix or BMC ITSM - Experience with Remedy - Ability to work in a hybrid environment - Strong commitment to providing customer-centric support Additional Company Details: The company is an established enterprise software company with a global presence, although it may not be classified as a top-tier hyper-growth unicorn. The team at BMC Helix values technical expertise and a strong focus on customer satisfaction. Role Overview: You will be joining the customer success team of BMC Helix as a Technical Support Analyst in Pune. Your main focus will be on supporting BMC investments by reducing risk and streamlining processes for global business clients. Your role will require specific experience with BMC Helix, ITSM, or Remedy platforms. You will operate in a hybrid model and approach technical problem-solving with a customer-centric mindset. Key Responsibilities: - Provide technical support to global business clients using BMC Helix, ITSM, or Remedy platforms - Mitigate risks and remove friction for BMC investments - Work in a hybrid environment to ensure seamless support for customers - Demonstrate a commitment to customer-centric support by resolving technical issues efficiently Qualifications Required: - Experience with BMC Helix or BMC ITSM - Experience with Remedy - Ability to work in a hybrid environment - Strong commitment to providing customer-centric support Additional Company Details: The company is an established enterprise software company with a global presence, although it may not be classified as a top-tier hyper-growth unicorn. The team at BMC Helix values technical expertise and a strong focus on customer satisfaction.