Production Support Engineer Night Shifts

Business Overview As an Application Production Support Engineer (APS), you will join a high-performing, multicultural team dedicated to the excellence of our Banking Platform APS. Operating within the CIB Production function. The Banking Platform APS team operates across Spain and India to provide 24/7 production support for local European applications, ensuring operational resilience and high-quality service for business lines including Banking Platform, Transversal Functions, 2S, and ALMT. Core Production Support: Provide 24/7 application production support for all business lines, specifically focusing on the Banking platform. Independently debug and propose resolutions or workarounds for complex production issues. Perform root cause analysis (RCA) and manage resulting action items to completion. Support end-of-day (EOD) and end-of-month (EOM) batch runs. Provide weekend, holiday, and night support as required. Support change management processes, application releases, and IT security activities (e.g., Support Disaster Recovery (DR) testing and Business Continuity Planning (BCP) activities. Perform and coordinate regular preventive maintenance and system monitoring/alerting. Manage the problem management process to ensure permanent fixes are prioritized and delivered by application teams. Analyze and challenge existing support processes to drive automation, optimization, and continuous improvement. 6+ years of professional experience in IT operations, system administration, or a related technical field. University Degree (Bachelor's) in Computer Science or a related discipline.Fluency in written and spoken English.Proficiency in UNIX or LINUX (including navigation and scripting).Experience with ORACLE PL/SQL, MS SQL Server, or PostgreSQL.Hands-on experience with Websphere, Tomcat, JBOSS, MFT, BC, IBM MQ, CFT, and sFTP.Proficiency in Autosys or Windows Scheduler; ITSM tools (ServiceNow); Monitoring tools (Dynatrace); and SharePoint.Knowledge of JAVA/J2EE.with an understanding of payments, local clearing systems, H2H concepts/applications, and reporting. Technical background in web-based application support on JAVA/J2EE/TIBCO or COBOL platforms. Experience in database performance and SQL tuning is a significant plus. Prior experience specifically within application production support roles. BNP Paribas is the European Union's leading bank and a key player in international banking, operating in 65 countries. BNP Paribas India Solutions, established in 2005, is a wholly owned subsidiary providing 24x7 global delivery services across Corporate and Institutional Banking, Investment Solutions, and Retail Banking. .