Support Analyst - Production Support

Job Title: Automation & Tooling Department : ITG PRODUCTION About Business line/Function: APS BCEF Position Purpose The main objective of this position is to support BCEF in its Business‑As‑Usual (BAU) activities by driving optimization and automation initiatives, through the design and implementation of tools, scripts, and industrialized solutions. The scope covers legacy environments, IT Cloud, and IBM Cloud, across Linux, Kubernetes, and Windows platforms. A key responsibility of the role is to support APS teams in their BAU activities, ensuring operational continuity, reliability, and efficiency across all production environments. BCEF APS is engaged in a strategic transformation roadmap aiming to: Strengthen production security and stability Improve time‑to‑market through modern technologies, automation, and industrialization Integrate and enhance functional application support, delivering full end‑to‑end production services Promote continuous improvement and new operating models The position actively contributes to the deployment, alignment, and compliance with the ITG Production Strategy and BNP Paribas Group standards. BCEF APS is seeking IT professionals who are experienced, proactive, collaborative, and learn ready to support the transformation while maintaining the highest levels of production quality and reliability. Responsibilities Direct Responsibilities Support APS teams on Release Management and the DevOps toolchain. Lead the Tests Factory for Release Management and DevOps practices. Drive the APS BCEF migration from Jenkins to GitLab CI. Contribute to DMZR as Code migration through hackathons and collaborative initiatives. Develop and maintain automation assets using Ansible, Python, and PowerShell, in line with ITGP and Group standards. Provide BAU support to APS teams, ensuring operational continuity and troubleshooting. Maintain clear, accurate and up‑to‑date documentation. Contributing Responsibilities Support the industrialization of BCEF environments across Linux, Kubernetes, Windows, and IBM Cloud. Ensure alignment with ITG Production Strategy and compliance with Group standards (DMZR, Illumio, Dynatrace, ELK stack, Tableau Dataviz, Toolchain Group). Implement and optimize infrastructure and PaaS components using Terraform, HashiCorp Vault, and Helm to strengthen the IBM Cloud PaaS model. Contribute to the evolution and standardization of production frameworks and automation models across BCEF APS. Technical & Behavioral Competencies Technical Skills - Advanced Automation & Scripting: Bash, Ansible, Python CI/CD & DevOps: Git, GitLab CI, Jenkins, Release, Helm, ArgoCD Cloud & OS: Kubernetes, Linux, Windows Technical Skills - Basics IaC & Secrets Management: Terraform, HashiCorp Vault Network & Security: Illumio, certificate management, flow management, load balancer Monitoring & Observability: Dynatrace, ELK, Sysdig, IBM Cloud Logs Configuration & Deployment: Config management, packaging, deployment IT Service Management: ServiceNow, JIRA Specific Qualifications Skills Referential ( Required knowledge, skills and abilities) Technical Skills Bash, Ansible, Python Git, GitLab CI, Jenkins, Release, Helm, ArgoCD Kubernetes, Linux, Windows. Terraform, HashiCorp Vault Dynatrace, ELK, Sysdig, IBM Cloud Logs Config management, packaging, deployment ITIL practices ServiceNow, JIRA Network & Security: Illumio, certificate management, flow management, load balancer, VIP Behavioral Skills Leadership & Collaboration: Leadership, cross‑team collaboration, communication Problem Solving & Analysis: Problem‑solving, analytical thinking Work Habits & Mindset: Adaptability, autonomy, continuous learning Documentation: Technical documentation Languages: English (written & oral), French (optional) Education Level: Bachelor Degree or equivalent Location: Chennai/Mumbai About BNP Paribas Group BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.