Specialist 2, Production Services Application Support Analyst (Pimpri-Chinchwad)

Job Description Specialist 2 - Production Services Application Support Engineer At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what is all about. Join us and be part of something extraordinary. Were seeking a future team member for the role of Specialist 2 to join our DATA AND ANALYTICS ENG team. This role is located in Pune In this role, youll make an impact in the following ways: - Design, support, and evolve automation across CI/CD pipelines using Jenkins, particularly for deployments, upgrades, and operational workflows. - Apply AIassisted diagnostics to accelerate incident investigation, log analysis, and root cause analysis. - Identify manual or repetitive operational tasks and help automate, standardize, or simplify them. - Improve the quality and usability of runbooks and SOPs, leveraging bankapproved AI tools to scale documentation and knowledge sharing - Provide 167 production support for Data & Analytics platforms, ensuring stability, availability, and performance. - Act as the first point of contact for production incidents, alerts, and service requests. - Perform initial triage, impact analysis, and firstlevel troubleshooting, with a solid focus on fast stabilization and longterm prevention. - Execute production activities including application upgrades, golive cutovers, and disaster recovery (DR) testing. - Partner with Engineering, Product, DBA, Infrastructure, and Vendor team .