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Role Overview: As a Software Support Engineer at Boomi, you play a crucial role in ensuring customer success by being the frontline architect of solutions. You will be responsible for troubleshooting high-level technical issues and providing creative solutions to keep over 20,000 organizations running smoothly. Your engagement involves working in a follow-the-sun model to resolve high-priority cases globally. Key Responsibilities: - Possess a minimum of 3 years of hands-on experience with the Boomi AtomSphere Platform, focusing on advanced process development, API management, and complex deployments. - Demonstrate 4-5 years of total experience in IT Consulting or Software Development, providing you with the necessary architectural perspective. - Utilize your technical proficiency by working with web languages such as REST, SOAP, WSDL, tools like Postman and OAuth 2.0, and languages like Java, Groovy, JavaScript, and React. - Navigate the modern tech stack including Kubernetes, Rancher Desktop, Cloud-based apps, Windows, and Linux OS. - Understand data integrity through ELT/ETL knowledge and experience with enterprise systems like Salesforce, NetSuite, and Hadoop. - Leverage AI technologies to analyze technical support cases, identify root causes, and bring cases to resolution. - Exhibit proficiency in protocols like TCP/IP, HTTP/S, SSL/TLS using tools like Wireshark and Charles Proxy. - Have the ability to explain complex technical solutions to non-technical customers and ensure they feel understood and valued. - Stay updated on new technologies and advancements in AI-ready data activation to adapt and master the next wave of innovation. Qualifications Required: - Minimum of 3 years of hands-on experience with the Boomi AtomSphere Platform - 4-5 years of total experience in IT Consulting or Software Development - Experience with web languages (REST, SOAP, WSDL) and tools like Postman and OAuth 2.0 - Proficiency in Java, Groovy, JavaScript, and React - Familiarity with modern tech stack, enterprise systems, and data integrity - Ability to analyze technical support cases using AI technologies and protocols - Strong communication skills to explain technical solutions to non-technical customers (Note: The additional details of the company were not explicitly mentioned in the provided job description.) Role Overview: As a Software Support Engineer at Boomi, you play a crucial role in ensuring customer success by being the frontline architect of solutions. You will be responsible for troubleshooting high-level technical issues and providing creative solutions to keep over 20,000 organizations running smoothly. Your engagement involves working in a follow-the-sun model to resolve high-priority cases globally. Key Responsibilities: - Possess a minimum of 3 years of hands-on experience with the Boomi AtomSphere Platform, focusing on advanced process development, API management, and complex deployments. - Demonstrate 4-5 years of total experience in IT Consulting or Software Development, providing you with the necessary architectural perspective. - Utilize your technical proficiency by working with web languages such as REST, SOAP, WSDL, tools like Postman and OAuth 2.0, and languages like Java, Groovy, JavaScript, and React. - Navigate the modern tech stack including Kubernetes, Rancher Desktop, Cloud-based apps, Windows, and Linux OS. - Understand data integrity through ELT/ETL knowledge and experience with enterprise systems like Salesforce, NetSuite, and Hadoop. - Leverage AI technologies to analyze technical support cases, identify root causes, and bring cases to resolution. - Exhibit proficiency in protocols like TCP/IP, HTTP/S, SSL/TLS using tools like Wireshark and Charles Proxy. - Have the ability to explain complex technical solutions to non-technical customers and ensure they feel understood and valued. - Stay updated on new technologies and advancements in AI-ready data activation to adapt and master the next wave of innovation. Qualifications Required: - Minimum of 3 years of hands-on experience with the Boomi AtomSphere Platform - 4-5 years of total experience in IT Consulting or Software Development - Experience with web languages (REST, SOAP, WSDL) and tools like Postman and OAuth 2.0 - Proficiency in Java, Groovy, JavaScript, and React - Familiarity with modern tech stack, enterprise systems, and data integrity - Ability to analyze technical support cases using AI technologies and protocols - Strong communication skills to explain technical solutions to non-technical customers (Note: The additional details of the company were not explicitly mentioned in the provided job description.)
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