IT Support Specialist

Job Description: IT Support Executive API Integration (Post-Sales Support) Position Title: IT Support Executive API Integration Department: Customer Support / Technical Support Location: [Dwarka Mod - Delhi] Experience Required: 24 years (preferred) Role Overview We are looking for a proactive, technically skilled IT Support Executive to provide post-sales support to customers, with a focus on API integration. The role involves assisting clients in successfully implementing, troubleshooting, and optimising API connections with our systems. Key Responsibilities Provide post-sales technical support for API integration to customers. Assist clients in understanding API documentation, endpoints, authentication methods, and workflows. Troubleshoot API-related issues such as request/response errors, authentication failures, and data mismatches. Coordinate with internal development and product teams to resolve complex technical issues. Monitor integration performance and proactively identify potential issues. Guide customers through onboarding, setup, and testing phases of API integration. Maintain detailed records of customer interactions, issues, and resolutions. Ensure timely response and resolution as per SLA commitments. Create and update support documentation, FAQs, and knowledge base articles. Required Skills & Qualifications Basic to intermediate understanding of APIs (REST/SOAP). Familiarity with tools like Postman, Swagger, or similar API testing tools. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to handle multiple clients and priorities tasks effectively. Preferred Qualifications Experience in customer-facing technical support roles. Exposure to SaaS products or fintech/e-commerce integrations. Understanding of webhook and third-party integrations. Key Competencies Customer-centric mindset Problem-solving attitude Attention to detail Ability to work in a fast-paced environment. KPIs / Success Metrics First Response Time (FRT) Resolution Time (TAT) Customer Satisfaction (CSAT) Successful API integration rate Why Join Us Opportunity to work on cutting-edge integrations Collaborative and growth-oriented environment Exposure to diverse clients and technologies Job Types: Full-time, Permanent Compensation: 25,000.00 - 50,000.00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund Education: Bachelor's (Required) Location: New Delhi, Delhi (Required) Work Location: In person Job Description: IT Support Executive API Integration (Post-Sales Support) Position Title: IT Support Executive API Integration Department: Customer Support / Technical Support Location: [Dwarka Mod - Delhi] Experience Required: 24 years (preferred) Role Overview We are looking for a proactive, technically skilled IT Support Executive to provide post-sales support to customers, with a focus on API integration. The role involves assisting clients in successfully implementing, troubleshooting, and optimising API connections with our systems. Key Responsibilities Provide post-sales technical support for API integration to customers. Assist clients in understanding API documentation, endpoints, authentication methods, and workflows. Troubleshoot API-related issues such as request/response errors, authentication failures, and data mismatches. Coordinate with internal development and product teams to resolve complex technical issues. Monitor integration performance and proactively identify potential issues. Guide customers through onboarding, setup, and testing phases of API integration. Maintain detailed records of customer interactions, issues, and resolutions. Ensure timely response and resolution as per SLA commitments. Create and update support documentation, FAQs, and knowledge base articles. Required Skills & Qualifications Basic to intermediate understanding of APIs (REST/SOAP). Familiarity with tools like Postman, Swagger, or similar API testing tools. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to handle multiple clients and priorities tasks effectively. Preferred Qualifications Experience in customer-facing technical support roles. Exposure to SaaS products or fintech/e-commerce integrations. Understanding of webhook and third-party integrations. Key Competencies Customer-centric mindset Problem-solving attitude Attention to detail Ability to work in a fast-paced environment. KPIs / Success Metrics First Response Time (FRT) Resolution Time (TAT) Customer Satisfaction (CSAT) Successful API integration rate Why Join Us Opportunity to work on cutting-edge integrations Collaborative and growth-oriented environment Exposure to diverse clients and technologies Job Types: Full-time, Permanent Compensation: 25,000.00 - 50,000.00 per month Benefits Cell phone reimbursement Health insurance Leave encashme