IT Service Manager

Job Description Role Summary: The Project Manager / Service Manager is responsible for endtoend delivery and governance of IT Infrastructure services across multiple sites. The role ensures stable operations, SLA/KPI adherence, value realization, and IT transformation, while serving as a key interface with senior leadership (VP level). Key Responsibilities: - Service & Operations Delivery Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services Manage remote IT infrastructure operations across all sites Ensure compliance with agreed SLAs, KPIs, and service quality standards Oversee incident, problem, change, and service request management Project & IT Transformation Lead IT transformation initiatives as structured projects Drive infrastructure modernization, optimization, and standardization Track and report business value, cost optimization, and efficiency gains Governance & Stakeholder Management Prepare and present MSR (Monthly Service Review) and LPI (Leading Performance Indicators) to VP-level leadership Provide clear visibility on service performance, risks, and improvement plans Act as primary contact for business stakeholders, vendors, and service partners People & Vendor Management Lead, mentor, and develop a 15+ member multi-skilled team Manage vendor performance and delivery commitments Drive accountability, skill enhancement, and engagement Skill Set Strong experience in IT Infrastructure & Service Management Expertise in EUC, Servers, Storage, Network, and HPE GreenLake Experience managing multi-site, manufacturing IT environments Excellent communication, presentation, and stakeholder management skills Qualifications Educational qualification: BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT) Experience : Overall, 10-12 Years in IT Service Management / Project Management