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About the role
Job Title: Tech Support Executive L2 Location: Coimbatore Experience: 1+ year Working Days: Monday to Friday Shift: US Shift Salary: Upto 4.2 LPA Roles & Responsibilities: Provide Level 2 support for Windows desktops and laptops (hardware & software)Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setupUse critical thinking and logical probing techniques to identify root causes of issueProvide remote support to end-users with varying levels of technical proficiencyGuide users with patience and empathy, especially those who are not tech-savvy.Document troubleshooting steps and resolutions in the ticketing systemCollaborate with other IT team members for systemic issue resolutionEnsure adherence to IT policies, processes, and security standardsRequired SkillInterested candidates can contact / share your resume with 9382244040 Compensation: 25,000.00 - 35,000.00 per month Benefits: Food providedHealth insuranceProvident FundWork Location: In person Job Title: Tech Support Executive L2 Location: Coimbatore Experience: 1+ year Working Days: Monday to Friday Shift: US Shift Salary: Upto 4.2 LPA Roles & Responsibilities: Provide Level 2 support for Windows desktops and laptops (hardware & software)Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setupUse critical thinking and logical probing techniques to identify root causes of issueProvide remote support to end-users with varying levels of technical proficiencyGuide users with patience and empathy, especially those who are not tech-savvy.Document troubleshooting steps and resolutions in the ticketing systemCollaborate with other IT team members for systemic issue resolutionEnsure adherence to IT policies, processes, and security standardsRequired SkillInterested candidates can contact / share your resume with 9382244040 Compensation: 25,000.00 - 35,000.00 per month Benefits: Food providedHealth insuranceProvident FundWork Location: In person