Solution Architect Digital transformation-Agentic AI/ generative AI- Hybrid role

As a Solution Architect specializing in Digital Transformation, your role will involve leveraging your 9+ years of experience to provide technical expertise in AI/Agentic solutions and offer recommendations to clients, with some exposure to presales activities. Key Responsibilities: - Lead the re-imagination of client business operations by implementing Agentic AI, Generative AI, and autonomous-agent ecosystems to drive impactful business and customer outcomes. - Develop strategies, architectures, roadmaps, and execution plans for integrating agentic and AI-led solutions across business operations, including designing multi-agent systems, orchestrating human-in-the-loop workflows, and scaling agentic platforms in production. - Collaborate with clients, internal stakeholders, and the client Digital & AI Team to ensure successful implementation of AI solutions. Qualifications Required: - Possess 12+ years of experience in digital transformation, automation, corporate strategy, business development, delivery, and partnership management. - Demonstrate expertise in back office and Contact Centre Operations. - Showcase proficiency in Agentic AI Solutions and CX Journey Enhancement, including assessing customer journeys, analyzing breakpoints, improving self-serve connections, and designing end-user journeys based on technology landscapes. - Implement Agent Assist tools, AI-driven knowledge management, and digitalization of quality/training processes to enhance agent experience and enablement. - Identify opportunities for agentic AI implementation by diagnosing client operations, sizing potential benefits, and prioritizing automation opportunities. - Lead solutioning for new deals involving agentic AI, including designing target operating models, multi-agent workflows, integration approaches, and building business cases and commercial models for agentic deployments. - Act as the executive-level agentic AI voice in client interactions, conducting discovery workshops, demos, and briefings to translate capabilities into tangible outcomes. - Demonstrate fluency in agentic solution stack technologies, modern LLMs, agent orchestration patterns, and enterprise considerations to shape solutions, challenge proposals, and engage with client architects and CIOs effectively. - Have a proven track record of delivering large-scale digital transformation programs covering Agentic AI, Gen AI, ML, RPA, workflows, Customer experience layer, and Low Code/No Code solutions. Company Profile: (Omit this section as no additional details about the company are provided in the job description) As a Solution Architect specializing in Digital Transformation, your role will involve leveraging your 9+ years of experience to provide technical expertise in AI/Agentic solutions and offer recommendations to clients, with some exposure to presales activities. Key Responsibilities: - Lead the re-imagination of client business operations by implementing Agentic AI, Generative AI, and autonomous-agent ecosystems to drive impactful business and customer outcomes. - Develop strategies, architectures, roadmaps, and execution plans for integrating agentic and AI-led solutions across business operations, including designing multi-agent systems, orchestrating human-in-the-loop workflows, and scaling agentic platforms in production. - Collaborate with clients, internal stakeholders, and the client Digital & AI Team to ensure successful implementation of AI solutions. Qualifications Required: - Possess 12+ years of experience in digital transformation, automation, corporate strategy, business development, delivery, and partnership management. - Demonstrate expertise in back office and Contact Centre Operations. - Showcase proficiency in Agentic AI Solutions and CX Journey Enhancement, including assessing customer journeys, analyzing breakpoints, improving self-serve connections, and designing end-user journeys based on technology landscapes. - Implement Agent Assist tools, AI-driven knowledge management, and digitalization of quality/training processes to enhance agent experience and enablement. - Identify opportunities for agentic AI implementation by diagnosing client operations, sizing potential benefits, and prioritizing automation opportunities. - Lead solutioning for new deals involving agentic AI, including designing target operating models, multi-agent workflows, integration approaches, and building business cases and commercial models for agentic deployments. - Act as the executive-level agentic AI voice in client interactions, conducting discovery workshops, demos, and briefings to translate capabilities into tangible outcomes. - Demonstrate fluency in agentic solution stack technologies, modern LLMs, agent orchestration patterns, and enterprise considerations to shape solutions, challenge proposals, and engage with client architects and CIOs effectively. - Have a proven track record of delivering large-scale digital transformation programs c