Source description
About the role
5+ Provide L2/L3 production support for Blue Prism automation processes. - Monitor bot execution, schedules, work queues, and production environments. - Troubleshoot automation failures, identify root causes, and implement permanent fixes. - Perform bot maintenance, enhancements, bug fixes, and change requests. - Handle incident management, problem management, and SLA-driven support activities. - Coordinate with business stakeholders and cross-functional teams to resolve production issues. - Prepare Root Cause Analysis (RCA) documentation and preventive action plans. - Support deployment activities and production releases. - Ensure adherence to RPA governance, coding standards, and security best practices. Maintain technical documentation including PDD, SDD, operational runbooks, and .Budget : 18 LPA Location GURUGRAM CODE RPA BLUE PRISM SUPPORT GURUGRAM 30 JUNE 26 Thanks and rgds BALAJI B VP HR BR RAYSOFT GLOBAL P LTD CELL NO 9381035905 .