IT Technical Support Associate

We are looking for a skilled IT Technical Support Associate to join our team at AZUGA TELEMATICS PRIVATE LIMITED. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical assistance and support to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues in a timely and professional manner. Collaborate with internal teams to identify and implement solutions for customer requests and issues. Develop and maintain comprehensive knowledge of our products and services. Create and maintain technical documentation and training materials. Participate in ongoing training and development programs to enhance technical skills and knowledge. Job Requirements Strong understanding of computer systems, networks, and software applications. Excellent problem-solving and analytical skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Effective communication and interpersonal skills. Strong attention to detail and ability to document technical issues and resolutions. Familiarity with help desk software and ticketing systems. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.