Source description
About the role
Responsibilities
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Managing Authorization Role requests for the client and subsequent change management - Level 2 ticket analysis and remediation
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Responding to customer tickets in a timely manner, owning SAP Authorization related issues to resolution
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Proactively identifying the root cause of issues and recommending and implementing solutions
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Providing out of hours support from time to time
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The ability to effectively communicate both written and verbally (in English) with team members and colleagues throughout Lemongrass to gather requirements, communicate resolutions and define the relevant solutions and outcomes
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Execute SAP ERP user authorizations maintenance: create, change or delete users for ERP systems and Cloud platforms; add, change or delete SAP authorizations according to the role concept
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Execute Compliance requirements: create evidence reports according to request by internal or external auditors.
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Execute Ticket resolution according to Standard Operating Procedures, SLAs and required ITIL standards
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Build roles changes / new roles, single and composite.
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Incident Management prompt resolution of security and authorization related issues.
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Applications operations support for authorizations and other operational support as required.
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Collaboration with Dev Teams and client to understand access requirements, new transactions, role creations etc.
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Implement and adhere to SAP security requirements and guidelines within the framework to ensure compliance
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Implement and maintain internal controls that mitigate business risk whilst complying to policy and procedure.
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Required to be flexible in terms of taking up different tasks within a project
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Required :
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Good understanding of Role administration.
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Good understanding of change management processes.
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Good understanding on Master and Derived role concepts.
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Good understanding on Fiori roles concepts like Catalogs, Groups.
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Good understanding on BI/BW roles concept.
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Good knowledge on SOD and SOX. ???
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Basic knowledge on SAP GRC Access control.
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Own initiative and team-player, Customer focus, Attention to detail
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English business fluent (C1/C2 level)
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3 years of experience in SAP application operation and projects, preferably role-based. Authorizations
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Hands on Fiori experience
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Solid understanding of SAP ERP systems, especially SAP Basis and authorizations modules, and their integration with other SAP on-premise and SAP Cloud solutions
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Operational Knowledge on Service Now, beneficial
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SAP HANA Experience
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Operations experience (ticket handling, problem, incident management).
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Jira and Confluence experience.
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Should be willing to deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might exist
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Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.
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