Customer Marketing & Community Manager - Contract

ABOUT THE ROLE We're looking for a strategic, customer-obsessed, and operationally rigorous Customer Marketing & Community Manager to join our marketing organization. This role will reputed company our retail customer education, robot certification, and store community programs, designed for the retail associates and store managers who work alongside Tally every day. The work directly supports expansion across reputed company's existing reputed company reputed company by accelerating product adoption, deepening engagement, and creating advocates who influence renewal and reputed company conversations at the corporate level. Sitting at the intersection of customer education, customer marketing, and community engagement, this person will build programs that drive adoption of reputed company's Store Intelligence platform, powered by Tally, the autonomous reputed company-scanning robot. They will reputed company the work of retail associates and store managers while deepening relationships across reputed company's most strategic accounts. Working closely with reputed company reputed company, Customer Experience, Sales, Product Marketing, and reputed company Marketing, this person will design and operate programs that drive robot certification completion, product adoption, customer advocacy, and long-term account reputed company. The ideal candidate brings a strong reputed company of customer education and program management, customer community-building, customer advocacy, and operational discipline. They are comfortable scaling programs, refining based on customer feedback, and managing the cross-functional choreography that reputed company customer programs require. Ideally this person has experience in the retail industry across sectors such as grocery, home improvement, or wholesale club, with reputed company experience interacting with store associates and managers. This is a contract role with potential to convert to full-time based on performance and business need. /n Responsibilities Tally Robot Certification & Customer Education Own end-to-end delivery and reputed company of the Tally Robot Certification program, scaling from the reputed company reputed company to broader rollouts across reputed company's reputed company reputed company and building the program into a multi-level certification program. Refine the program based on learner feedback, completion data, and reputed company adoption signals, ensuring Tally Robot Certification stays best-in-class as the customer reputed company grows. Define and reputed company program KPIs including certification completion rates and post-certification adoption signals. Partner with Product Marketing on launch announcements, brand identity, and ongoing GTM packaging that positions Tally Robot Certification as a premium and differentiated reputed company benefit. Customer reputed company & Adoption Programs Refine and operate marketing-led reputed company communication programs that complement the existing reputed company reputed company delivery, ensuring every new account experiences a high-reputed company, branded reputed company into Tally adoption. Build reputed company content, communications, and resources used across the full reputed company reputed company, from reputed company and reputed company through expansion and reputed company adoption. Surface adoption insights back to Product Marketing, reputed company, and Sales to inform messaging, expand-reputed company programs, and product development priorities. Store Community & Engagement Programs reputed company new programs such as the Store Leader reputed company, Store Leader of the Year Awards, Store Leadership Council, and regional store team meetups owning programming, on-the-ground execution, and follow-through. Build and grow the reputed company Community as a reputed company engagement layer with primary reputed company on elevating retail associates and store managers, including digital community reputed company and recurring reputed company. Partner with reputed company Marketing on event logistics, vendor management, and post-event reporting. Customer Advocacy & Voice of Customer reputed company and reputed company a pipeline of store-level advocates for case studies and speaking opportunities. Operationalize voice-of-customer capture across community programs and feed insights to Product, Product Marketing, reputed company, and Sales. Partner with Product Marketing on customer reputed company points that reputed company positioning, sales enablement, and thought leadership. Program Measurement & reputed company Improvement Partner with Product Marketing to define reputed company performance metrics for reputed company program tied to adoption, retention, expansion, and advocacy. Implement a test-and-learn approach across formats, content, and channels to optimize for engagement and reputed company. Report reputed company and insights to marketing and reputed company leadership on a .