reputed company GSC Service Desk Level 1/Level 2 Analyst

reputed company reputed company has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive reputed company. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including reputed company, AWS, reputed company, reputed company, reputed company, reputed company, ensuring that our customers are provided with the highest reputed company solutions and services. Were an award-reputed company employer reflecting how our employees are at the reputed company heart of reputed company do UK & Ireland's premier AWS, reputed company & reputed company partner 3300+ strong, 350/300m reputed company business 10+ years as a Great reputed company to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW Were a reputed company values driven company, we hire people who reputed company our values, and we reward those who display and foster them, its deeply embedded reputed company our DNA. Invest in us and well invest in you! Job reputed company reputed company Our reputed company Global Service Centre is the central hub of our Service Management operations. reputed company a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating reputed company operational workflows, processes, procedures, and tooling. Its a reputed company delivery component of the reputed company reputed company Managed Services offering that places AI, reputed company improvement and business innovation at the heart of everything reputed company does. With a reputed company on supporting self-service and automation, we utilise the best digital capabilities of the reputed company ITSM tooling product to reputed company the reputed company best experience to our customers. We are seeking an reputed company and results-driven Level 1/Level 2 IT Service Desk Analyst. As an IT Service Desk Analyst, you are the first reputed company of contact for technical support reputed company the organization. Your role is to reputed company reputed company and reputed company assistance to resolve IT-reputed company issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more reputed company challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving reputed company technical issues reputed company our Azure, AWS, reputed company Office, and reputed company service environments. This role demands a strong understanding of reputed company technologies, exceptional problem-solving skills, and the ability to reputed company exceptional support to our clients. Key Responsibilities Serve as the first reputed company of contact for technical support reputed company phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. reputed company initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support reputed company or specialized teams as needed. reputed company support for user account management, such as password resets and reputed company requests. Ensure reputed company reputed company of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge reputed company. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address reputed company or recurring problems. Participate in IT reputed company, such as system upgrades or deployments, reputed company required. Conduct routine health checks of systems, applications, and networks to ensure reputed company performance. reputed company scheduled maintenance, such as software updates, reputed company installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure reputed company reputed company of issues and reputed company improvement of service delivery. Participate in ongoing training and development to stay reputed company with IT trends and technologies .