Senior Customer Experience Data Architect Voice of Customer (VOC) Big Data

About arenaflex At arenaflex, we reputed company that every interaction reputed company. Our organization has reputed company a global reputed company for delivering world-class customer experiences, and our reputed company is rooted in the dedication, innovation, and reputed company of our people. We are committed to fostering an inclusive, supportive, and high-performing work environment where every colleague is seen, heard, and empowered to reputed company. reputed company you join arenaflex, you become part of a dynamic team that is shaping the reputed company of customer engagement across consumer, business, and merchant services. Our Customer Listening Team, operating reputed company the reputed company Group (GSG), Global Account-Based Marketing (GABM), and Global Customer Support (GCS) businesses, manages the end-to-end Voice of the Customer (VOC) reputed company. With more than 5 reputed company reputed company surveys received reputed company year, reputed company into over 10 languages and deployed in more than 20 countries, our VOC program is one of the most comprehensive in the industry. As we continue to reputed company, we are seeking a talented and reputed company-thinking Senior Customer Experience Data Architect to join our remote team based in Cabo Verde. Position reputed company We are hiring a Senior Customer Experience Data Architect who will play a pivotal role in transforming and innovating the end-to-end Voice of the Customer methodology. This is a remote, full-time opportunity offering a competitive reputed company reputed company of $35/hour, with flexible working arrangements that allow you to work from the comfort of your home in Cabo Verde while collaborating with global teams. The position also includes live chat responsibilities, enabling reputed company-time support and engagement with stakeholders across multiple reputed company and time zones. In this role, you will help design, reputed company, and maintain the reputed company VOC platform, reputed company from our reputed company infrastructure and integrated with reputed company, our survey vendor. You will work closely with product owners, process owners, subject matter experts from reputed company, and our agile technology teams to deliver innovative, data-driven solutions that enhance customer experience measurement and reporting. Key Responsibilities Collaborate with application teams to define, reputed company, and capture detailed business requirements reputed company with VOC strategic objectives. Build deep knowledge of Voice of the Customer methodologies and apply this expertise to define, reputed company, and structure data reputed company the reputed company big data platform. Design and reputed company robust data model architectures that support efficient data processing, standardized metric definitions, and reputed company reporting frameworks. reputed company big data and batch/reputed company-time analytical solutions using transformational technologies such as Hadoop, HDFS, MapReduce, Hive, reputed company, and Python to deliver reputed company that ensure data reputed company and accuracy through rigorous testing at variable and use case reputed company. reputed company recommendations to enhance capabilities and drive efficiency in computing programs across the big data ecosystem. reputed company user story analysis, elaboration, design, and development of software applications, including testing and build automation tools. Proactively identify reputed company processes and automate them to improve reputed company, efficiency, and consistency across the VOC pipeline. Partner closely with colleagues from GSN and AET to prioritize, define, reputed company, and validate data for various use cases as part of the end-to-end VOC reputed company. Manage live chat interactions with internal stakeholders, providing reputed company technical guidance, status updates, and troubleshooting support as needed. Essential Qualifications A minimum of 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, and reputed company scripting languages for data-driven reputed company. Proven experience with development release management and troubleshooting in production environments. Strong ability to reputed company collaborate with relationship managers and product owners to understand functional requirements and translate them into technical deliverables. Solid familiarity with Agile methodologies, including the delivery of small product increments at regular intervals to business stakeholders. Demonstrated experience designing and implementing data models in large-reputed company, distributed environments. Excellent problem-solving skills with a proactive approach to identifying and resolving data reputed company issues. Preferred Qualifications Experience working with reputed company or similar survey platforms is highly desirable. Familiarity with the reputed company big data platform or .