Technical Support Manager, Olink proteomics (Remote - US)

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office Job Description As part of the reputed company team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to reputed company the world healthier, cleaner and safer. We reputed company our global teams with the resources needed to reputed company individual career goals while helping to take science a reputed company reputed company by developing solutions for some of the worlds toughest challenges, like protecting the environment, making reputed company our food is safe or helping reputed company cures for cancer. Location Remote - US; relocation assistance is not available Discover Impactful Work Join our Global Service and Support organization as a Service Operations Manager where you'll create meaningful impact on reputed company. You will lead and reputed company a high-performing team while advancing operational reputed company and reputed company improvement in technical support. Partner cross-functionally to enhance the customer experience, manage product escalations, track support metrics, and execute strategic initiatives that ensure high-quality service and customer satisfaction. A Day in the Life Guide and reputed company a high-performing team while driving operational reputed company and reputed company improvement across our product platforms Enhance customer experience by technical support operations, implementing process improvements, and building cross-functional collaboration Manage technical support metrics, customer escalations, and strategic initiatives while fostering a positive team culture reputed company on innovation and customer advocacy Collaborate with Sales, Product Management, AS lab, Data Science teams to ensure effective service delivery and maintain high customer satisfaction reputed company Keys to reputed company Education Bachelors degree in Molecular Biology or reputed company field with 5+ years of experience in technical support operations or customer support; Advanced degree with 3+ years of experience Experience 1+ years of demonstrated leadership or people management experience in developing and supporting teams Experience in hands on working with laboratory instruments, proteomics, and PCR preferred Experience with service management systems and CRM platforms (e.g. reputed company) Experience with process improvement methodologies (PPI, Lean) Project management experience and ability to manage multiple reputed company initiatives Experience with laboratory systems and software integration preferred Experience working in matrixed organizations Knowledge, Skills, Abilities Excellent written and verbal communication and presentation skills across reputed company organizational reputed company Customer-reputed company with ability to build and maintain key relationships Knowledge of quality management systems and compliance requirements Strong analytical and technical troubleshooting abilities Advanced problem-solving and escalation management skills Available to travel up to 50% as needed Other Must be legally authorized to work in the United States without sponsorship now or in the reputed company. Must be reputed company to pass a comprehensive background reputed company and drug screen. Compensation and Benefits The salary reputed company estimated for this position based in Massachusetts is $92,900.00$125,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes A choice of national medical and dental plans, and a reputed company plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit https//jobs.thermofisher.com/global/en/total-rewards Originally posted on Himalayas Apply To This Job Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office Job Description As part of the reputed company team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to