Support Engineer /Support Analyst Member Technical Bangalore (Bengaluru)

At Broadridge we ve built a culture where the highest goal is to empower others to accomplish more If you re passionate about developing your career while helping others along the way come join the Broadridge team We are seeking a Support Engineer with robust analytical and debugging capabilities who can diagnose application issues at the query or code level The candidate will play a key role in triaging incidents understanding underlying problems and coordinating with development teams for resolution Key Responsibilities Analyze reproduce and troubleshoot issues reported by clients or internal users Debug using SQL queries logs and monitoring dashboards to find the base root cause Collaborate with L3 Development teams to fix complex issues and suggest preventive measures Prepare detailed RCA Root Cause Analysis reports for recurring incidents Participate in release validations smoke testing and deployment support Maintain system monitoring dashboards and respond to alerts proactively Document known issues resolutions and standard operating procedures Required Skills Experience Bachelor s degree in Computer Science IT or equivalent 2-4 years of experience in L2 Application Support or Production Support Excellent debugging and root-cause analysis skills Proficient in SQL queries joins indexing concepts Good understanding of Java-based applications ability to trace stack traces logs Experience working on Linux Unix systems Hands-on with monitoring log analysis tools Understanding of REST APIs and JSON data formats Strong communication and documentation skills Preferred Nice to Have Experience in Spring Boot Microservices-based systems Familiarity with CI CD pipelines and cloud environments AWS Exposure to production-grade application performance monitoring tools Key Attributes Analytical mindset with strong problem-solving ability Sense of ownership and accountability Good collaboration skills across teams Customer-first approach with attention to detail We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone s unique perspective Use of AI in Hiring As part of the recruiting process Broadridge may use technology including artificial intelligence AI -based tools to help review and evaluate applications These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws Please note that honesty and transparency are critical to our hiring process Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration At Broadridge we ve built a culture where the highest goal is to empower others to accomplish more If you re passionate about developing your career while helping others along the way come join the Broadridge team We are seeking a Support Engineer with robust analytical and debugging capabilities who can diagnose application issues at the query or code level The candidate will play a key role in triaging incidents understanding underlying problems and coordinating with development teams for resolution Key Responsibilities Analyze reproduce and troubleshoot issues reported by clients or internal users Debug using SQL queries logs and monitoring dashboards to find the base root cause Collaborate with L3 Development teams to fix complex issues and suggest preventive measures Prepare detailed RCA Root Cause Analysis reports for recurring incidents Participate in release validations smoke testing and deployment support Maintain system monitoring dashboards and respond to alerts proactively Document known issues resolutions and standard operating procedures Required Skills Experience Bachelor s degree in Computer Science IT or equivalent 2-4 years of experience in L2 Application Support or Production Support Excellent debugging and root-cause analysis skills Proficient in SQL queries joins indexing concepts Good understanding of Java-based applications ability to trace stack traces logs Experience working on Linux Unix systems Hands-on with monitoring log analysis tools Understanding of REST APIs and JSON data formats Strong communication and documentation skills Preferred Nice to Have Experience in Spring Boot Microservices-based systems Familiarity with CI CD pipelines and cloud environments AWS Exposure to production-grade application performance monitoring tools Key Attributes Analytical mindset with strong problem-solving ability Sense of ownership and accountability Good collaboration skills across teams Customer-first approach with attent