Technical Support Associate International Aus Shift Noida

Job Title: Tech Support Technical Support Rotational or Rostered Shift timings and week offs Experience Required: 2+ yrs. Location: Noida, Sector-68 (Work from Office) Company Overview: Broadway Infotech is a energetic and cutting-edge IT- System Integrator company. Broadway Infotech is an Australian software & Hardware product cum service-based IT company, headquarters in Sydney, Australia and Software development centre located in Noida, India. POS Central is a leading provider of high-quality Point of Sale (POS) solutions, catering to businesses of all sizes. We specialize in delivering POS hardware and POS equipment designed to streamline operations, enhance the customer experience, and optimize business efficiency. Whether you run a small retail store, a large supermarket, or a hospitality business, we provide tailored POS system hardware to meet your specific needs. Job Overview: Candidate will be responsible in hardware, networking, or system troubleshooting/diagnosis problem solving technical support. Key Skills POS Hardware Support Installed, configured, and POS products, barcode scanners, receipt printers, cash drawers, card payment devices, customer displays, and other POS peripherals. Key Responsibilities: Provide remote technical support to customers and field teams via phone, email, and ticketing systems for POS hardware and peripheral-related issues. Diagnose and troubleshoot issues related to POS terminals, barcode scanners, receipt printers, cash drawers, card payment devices, customer displays, and other POS peripherals. Guide customers through step-by-step troubleshooting procedures to identify and resolve hardware and connectivity issues. Log, track, prioritize, and resolve support tickets while ensuring compliance with SLA commitments. Provide technical guidance and training to customers on the proper usage and maintenance of POS equipment. Abale to installation and troubleshooting Printer and scanners and other output devices. Excellent problem determination and problem-solving skills. Excellent time management and troubleshooting skills. Communication & Interpersonal Skills. .