Source description
About the role
Educational experience to include an Associate’s degree or technology focused program in Information Systems, Computer Science or relevant major. Additional higher education and/or technical certifications a plus!
2+years of experience supporting IT client and infrastructure technologies in a corporate environment.
Professional experience and proven problem-solving skills with:
Hardware (Apple, Android, Windows & Windows Mobile)
Microsoft Software (Active Directory, Exchange, File & Print Services, Windows OS/Server, Office365 for PCs and Macs)
EndPoint Anti-virus solutions
Adobe Software (Reader, CS/Cloud Suite Applications)
System Imaging Creation - SCCM, InTune/Autopilot, Company portal, Tanium
Networking Services & hardware (wired and wireless network, print, telephony)
VPN Access and WAN Services
Virtual/Server technologies
Enterprise class LAN services
Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem.
Experience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print/scan/copy/fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systems.
Customer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or night. Support and solutions are delivered both onsite and remotely.
Excellent interpersonal skills that inspire and build trust for effective working relationships across the company.
Ability to read and comprehend technical documents.
Ability to work independently and as part of a team.
Have an organized approach to work with attention to detail.
Be an effective team player; collaborative worker.
Good, clear and concise written and verbal communication skills; ability to communicate ideas effectively with people who possess varying levels of understanding technology.
Knowledge of IT Operations and ITIL best practices.
Innovative self-starter – always looking at improving our processes while also displaying a willingness to dive into the details and help wherever necessary.
Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
Demonstration of innovation and initiative – always looking to improve client services delivery and assist wherever necessary.
Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.
Embraces and lives the Brooks values!
Some travel within Europe will be required.
More at Brooks Running