Senior Director, Technology Solutions

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking Senior Director, Technology Solutions to join our growing team in Daytona Beach, FL or Plano, TX!    The Senior Director, Enterprise Technology Solutions sets the long-range direction for Enterprise toolsets & systems and partners with corporate functions to enable the business through reliable, secure, and customer-centric technology. This leader brings a strong sense of urgency and a bias to action—anticipating needs, removing obstacles, and delivering outcomes that improve how teams work every day. The role establishes, plans, and administers overall policies and goals for Enterprise Technology Solutions, analyzes technology needs and service delivery across corporate functions (including Legal, Marketing Communications, Team Resources, Accounting & Finance, and Acquisitions), and identifies practical ways to meet business objectives by optimizing existing capabilities and building new solutions. The role also leads research and selection of IT equipment, applications, and supplies—balancing speed, value, and long-term sustainability.   How You Will Contribute:  Creates functional strategies and specific objectives for Corporate/HQ Technologies that directly enable business priorities and improve teammate productivity. Develops and executes budgets, policies, and procedures that strengthen the functional infrastructure—moving quickly from plan to action while ensuring disciplined governance. Leads the design, implementation, and continuous improvement of service ownership and service taxonomy, service level management, the service catalog, and service portfolio management—driving clarity and fast execution across the business. Oversees ITIL service operations and transition activities (incident, problem, request, knowledge, change, and configuration management), ensuring rapid response, clear accountability, and dependable service for corporate partners. Articulates and executes a practical communications strategy for service management that keeps stakeholders informed, sets expectations, and accelerates decision-making. Enables continual service improvement through effective, transparent metrics tied to key performance indicators and critical success factors—using data to prioritize, act, and deliver measurable business outcomes. Acts as a guide, coach, and mentor for Technology Services staff—prioritizing teammate development and growth through clear expectations, hands-on coaching, and opportunities to build mastery in ITSM processes and leadership behaviors. Other duties as assigned. Skills & Experience to be Successful: Bachelors degree 15 or more years in IT and business/industry Five to seven years of leadership responsibilities Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders Strong leadership capability, executing as appropriate in the areas of responsibility Expertise in budget planning, financial management and workforce management Strategic planning and advanced leadership skills Knowledge and understanding of the current and developing strategic information requirements of a major research university. Ability to improve operational efficiency, service delivery and information management across the IT organization Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others Ability to develop requests for and evaluate proposals in reference to leading edge information services technology. Ability to provide strategic guidance and counsel to internal customers in the assessment and development of existing and/or proposed systems. Ability to foster a cooperative work environment. Experience implementing cross-functional process improvements with aptitude for business or process design Experience driving organizational change through facilitation and consensus building Experience implementing cross-functional process improvements with aptitude for business or process design Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.