Community Support Engineer

About Bruno: Bruno is an open-source, Git-friendly API Client (alternative to tools like Postman), built for developers who value local-first workflows and simplicity. Were growing fast and need someone who can help shape the future of developer experience. Background: Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas. With a product now reaching hundreds of thousands of developers, its critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements. Were looking for a Community Support Engineer who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno. What youll do: Provide technical support to users across GitHub, Discord, Zendesk, and other support channels Engage with users to understand their problems deeply, use cases, and context. Diagnose API, networking, environment, and configuration-related problems Create high-quality Jira tickets with detailed research, clear problem statements, and context Track issues through resolution and communicate updates back to users. Collaborate closely with Product and Engineering for smooth hand-offs Close the loop with users once issues are resolved or decisions are made Identify recurring support patterns and help improve product reliability and user experience. Bonus: Experience contributing to API tools such as Bruno, Postman, Insomnia, or curl Familiarity with Electron apps, desktop tooling, or developer infrastructure Previous experience in SaaS or developer tooling companies Benefits Work with a fast-growing global developer community High ownership and autonomy in a small, focused team Direct collaboration with Engineering and Product Help improve the support experience for hundreds of thousands of developers Be part of building the future of API tooling Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.