3rd Line Security Engineer (Delhi)

Job Description Job Title: 3rd Line Security Engineer Req ID: 57886 Job Function: Service Posting Start Date: 07/07/2026 Posting End Date: 10/07/2026 Division: UK Business Job Location: IND Gurugram - Tower B and C Advertised Salary: Competitive Job Req ID: Posting Date: Function: Location: Salary: About The Role To manage and administer security technologies for BT and its Global customers. Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon's Global Security Operational Centre. What You'll Be Doing Form an integral part of 24*7 rota to provide security in-life support Work on complex incidents, problems and changes within the Operational environment. Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA. Be the technology SME for specialised product as per contract or business need Be the Contract SME obtaining full infrastructure, tools and process knowledge. Be the Single point of Contact for design or contract team for any operation query or escalation support Contribute to new Product launch and technical evaluation for managed security services Provide escalation support to team members including first and second line of defence. New customer on-boarding and Acceptance into Service of new product for existing customers. Root cause analysis and building PIR as and when required Provide customer technical advisory services in support of recent BT Security Service. Working with the customer and account teams in the technical data requirements capture phase. Provide consultancy and support in Vulnerability management, IOS upgrades and policy management. Ensure full awareness o .