Product Design Specialist

Job Title: Product Design Specialist Req ID: 59802 Job Function: Software Engineering Posting Start Date: 22/07/2026 Posting End Date: 28/07/2026 Division: BT International Job Location: IND-Gurugram-IQ Advertised Salary: Competitive About The Role The Design Specialist (Content, Product & Service) independently undertakes and executes advanced, iterative and user-centred design activities across content, product, and service domains. The role ensures that BTs products, features, and end-to-end services are of the highest level of craft and execution, are easy to use, and deliver cohesive experiences that create value for customers while driving commercial impact. Designing the end-to-end experience (content, product and services) for the Global Fabric web app, supporting BT Internationals strategic ambition of building a platform business, underpinned by a next-generation global network and world-class managed services. What Youll Be Doing Delivers initiatives to improve the user experience across content, product, and services from conception to launch in collaboration with product managers, engineers, researchers, and designersContributes to strategic decisions around the future direction of BTs products and overall design strategyDrives the design of end-to-end user flows, journeys, and service experiences within BTs design systems and standardsCrafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and drive measurable business impactDefines and develops information architecture, content structures, service blueprints, and design artefacts to support scalable and consistent experiencesLeads design approaches, activities, and deliverables at product or service levelUtilizes research insights, data, and design methodologies to uncover customer needs, pain points, and opportunitiesMaps and optimizes end-to-end customer journeys to ensure seamless and effective user experiencesBuilds strong internal relationships and contributes to a culture of design excellence and user-centered ways of workingAdvocates for customer needs, ensuring solutions address real user problems and deliver meaningful outcomesContinuously improves design processes to ensure consistency, quality, and effective collaboration across squads and teamsChampions and shares knowledge on emerging trends, customer experience developments, and best practicesFacilitates workshops, stakeholder sessions, and creative collaboration activities where neededEnsures all outputs align with BT Group brand guidelines, accessibility standards (AA), and legal requirementsMentors and supports other designers (content, product, and service), contributing to capability growth and acting as a technical expert Essential Skills / Experience User Centred DesignProduct DesignService DesignContent DesignUser Experience Design (UX)User Interface Design (UI)Interaction DesignInformation Architecture & Content HierarchyUser Journey Mapping & Service BlueprintingUser Centred ResearchDesign Strategy & Product StrategyPrototypingVisual DesignAccessibility ManagementData Analysis (Qualitative & Quantitative)Behavioural AnalysisContent Management Systems (CMS)SEO and Content Quality ManagementWorkshop Facilitation / CoordinationRequirements ManagementDesign Pattern RecognitionAgile MethodologiesCustomer Advocacy At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the worlds leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether its about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, youll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. .