Product Manager - STB Device Management Platform

As an experienced and technically strong Product Owner, your role will involve leading the evolution of the Set-Top Box Device Management Solution. You will be responsible for driving the product vision, roadmap, and delivery of a scalable platform that manages the lifecycle, monitoring, provisioning, diagnostics, firmware updates, and AI-enabled operations of STB devices across large customer deployments. Key Responsibilities: - Translate the product roadmap for the STB Device Management platform. - Translate business objectives into product features, epics, and user stories. - Prioritize backlog based on customer value, operational impact, and technical feasibility. - Collaborate with engineering, architecture, operations, QA, security, and business stakeholders. - Drive end-to-end product lifecycle management from ideation to release and optimization. Device Management & Platform Capabilities: - Device onboarding and provisioning - Remote configuration management - Firmware and software updates (OTA) - Device telemetry and monitoring - Fault diagnostics and troubleshooting - Device inventory and lifecycle management - Security and compliance management - Remote reboot and recovery operations - Service assurance and operational analytics. 3rd Party Vendor & Partner Management: - Act as the primary product interface for external DMS vendors and technology partners. - Evaluate, onboard, and manage third-party device management platforms and integrations. - Coordinate with vendors on feature roadmap alignment, issue resolution, and release planning. - Define integration requirements, APIs, SLAs, KPIs, and operational governance models. - Drive interoperability between internal systems and vendor solutions. - Monitor vendor performance and ensure compliance with contractual and operational expectations. - Lead technical and functional workshops with external partners and suppliers. - Collaborate with procurement, architecture, and legal teams during vendor evaluations and contract discussions. AI & Intelligent Operations: - Apply AI/ML concepts to improve operational efficiency and customer experience. - Define and implement AI-enabled use cases such as predictive device failure detection, automated incident triaging, intelligent root cause analysis, anomaly detection, AI-driven customer experience analytics, smart remediation recommendations, Generative AI-based operational support assistant, and AI-powered self-healing and automation workflows. - Work with data engineering and AI teams to integrate ML models into operational platforms. - Evaluate AI-powered observability, automation, and AIOps solutions. Agile & Delivery Management: - Act as Product Owner within Agile/Scrum teams. - Conduct sprint planning, backlog grooming, and acceptance testing. - Define KPIs and success metrics for product features. - Coordinate releases, dependencies, and stakeholder communication. - Ensure alignment across internal teams and external vendors. As an experienced and technically strong Product Owner, your role will involve leading the evolution of the Set-Top Box Device Management Solution. You will be responsible for driving the product vision, roadmap, and delivery of a scalable platform that manages the lifecycle, monitoring, provisioning, diagnostics, firmware updates, and AI-enabled operations of STB devices across large customer deployments. Key Responsibilities: - Translate the product roadmap for the STB Device Management platform. - Translate business objectives into product features, epics, and user stories. - Prioritize backlog based on customer value, operational impact, and technical feasibility. - Collaborate with engineering, architecture, operations, QA, security, and business stakeholders. - Drive end-to-end product lifecycle management from ideation to release and optimization. Device Management & Platform Capabilities: - Device onboarding and provisioning - Remote configuration management - Firmware and software updates (OTA) - Device telemetry and monitoring - Fault diagnostics and troubleshooting - Device inventory and lifecycle management - Security and compliance management - Remote reboot and recovery operations - Service assurance and operational analytics. 3rd Party Vendor & Partner Management: - Act as the primary product interface for external DMS vendors and technology partners. - Evaluate, onboard, and manage third-party device management platforms and integrations. - Coordinate with vendors on feature roadmap alignment, issue resolution, and release planning. - Define integration requirements, APIs, SLAs, KPIs, and operational governance models. - Drive interoperability between internal systems and vendor solutions. - Monitor vendor performance and ensure compliance with contractual and operational expectations. - Lead technical and functional workshops with external partners and suppliers. - Collaborate with procurement, architecture, and legal teams during vendor evaluatio