Service Desk Engineer

Support the End User Technology environment across various applications and hardware (Windows & Mac).

Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally.

Administers Jamf and Microsoft Intune to manage macOS and Windows endpoints, ensuring devices remain compliant and properly configured throughout their lifecycle.

Deploys and maintains software packages and application versioning across managed endpoints including testing and validating updates prior to rollout.

Supports zero-touch provisioning workflows for Mac and Windows devices, enabled automated enrollment, configuration, and security policy enforcement upon first boot.

Supports endpoint and user lifecycle processes through automation scripting and implements workflow automations that improve response and resolutions times.

Administers OKTA to support user provisioning, MFA policies, group assignments, and application access management.

Configures and maintains SAML and OIDC SSO integrations to provide secure, seamless access to business applications.

Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation.

Provide technology training.

Document activities in ticketing system and maintain IT inventory and records.

Escalate complex or unresolved issues to senior IT staff or management.

Entitlement enrollment/disenrollment.

Additional duties as required.