Application Support Engineer

Educational Requirements: BE/B-Tech in Computer Engineering, Computer Science, or an equivalent degree. Experience and Skill Requirements: 3+ years US Shift (Night Shift), 8PM - 5AM Demonstrable experience as an Application Support Engineer in Cloud based applications including AWS , Microsofts .NET Stack and Java. Great attitude with the ability to foster a fun, productive working environment Researching, diagnosing, troubleshooting and identifying solutions to resolve customer scenario specific issues. Strong background working in a customer-facing environment and driving initiatives to improve customer satisfaction in a highly technical environments Excellent written and verbal communication skills in English language Knowledge or experience with application development. Strong experience in application development and software development life cycle management in technical environments, Capable of dealing with complex data schema, data flow, and state management, Strong critical thinking and mindset to deal with web frontend troubleshooting including but not limited: Troubleshooting skills, logging collections (to server maybe), WebRTC media processing, browser side performance optimisation, knowing different browsers behaviours, Very sensitive to end user experience and user flow, Fluent with Git source control, and GitHub. Preferred Qualifications: Familiar with audio, video formats, capture, encoding, decoding; Experience with a range of audio/video tools such as WiMedia Foundation, FFmpeg, VLC, and LeadTools; Soft Skills: Ability to thrive in a collaborative, empowered, self-organized team environment. Good oral and written communication skills Proficient in English - employees will be required to communicate with English-speaking colleagues. Excellent analytical skills such as planning and problem-solving. Passion to learn new tools and methods and expand knowledge. Accountable, high follow through on commitments Team player, able to mentor more junior teammates Excellent organisation skills and attention to detail