Post Sales Technical Support

CAD CAM Galaxy is an Authorized Sales and Training Partner with over 19 years of experience in providing industry-leading CAD/CAM software solutions and professional training. We are looking for a technically skilled and customer-focused Application Engineer to provide post-sales technical support and implementation services to our customers. Key Responsibilities Install, configure, and activate CAD/CAM software at customer locations and through remote support. Provide post-sales technical support via phone, email, remote sessions, and on-site visits. Conduct software demonstrations, onboarding sessions, and basic user training. Troubleshoot software installation, licensing, and technical issues. Assist customers with software workflows, best practices, and implementation. Coordinate with software principals for advanced technical support and issue escalation. Generate and maintain service reports, installation reports, and support documentation. Support software upgrades, license transfers, and maintenance renewals. Work closely with the sales team to ensure successful customer onboarding and satisfaction. Travel to customer locations whenever required. Software Knowledge (Any One or More) Siemens NX CAD/CAM Solid Edge Autodesk Fusion Autodesk PowerMill AutoCAD Any other CAD/CAM software will be an added advantage. Required Skills Strong technical and troubleshooting skills. Good communication and customer-handling abilities. Knowledge of Windows operating systems, networking basics, and software installation. Ability to diagnose and resolve technical issues independently. Willingness to travel for customer support and installations. Basic knowledge of MS Office and remote support tools. Educational Qualification Diploma / B.E. / B.Tech. in Mechanical Engineering, Production Engineering, Tool Engineering, or a related discipline. CAD/CAM certification will be an added advantage. Experience Freshers with strong CAD/CAM software knowledge may apply. 15 years of experience in CAD/CAM software implementation, technical support, or application engineering will be preferred. Working Hours Duty Hours: 10 hours per day (including break). Working Days: Monday to Saturday. Shift Timing: Any 10-hour shift scheduled between 9:00 AM and 9:00 PM, depending on customer commitments and operational requirements. Sunday: Candidates may be required to work between 9:00 AM and 3:00 PM, based on customer support requirements. Salary Starting Salary: 18,000/- per month. Higher salary will be offered based on experience, technical knowledge, and interview performance. Additional Requirements Valid two-wheeler driving licence preferred. Willingness to travel across Mumbai, Thane, Palghar, Navi Mumbai, and nearby industrial areas. Positive attitude, professionalism, and commitment to customer satisfaction. Why Join Us Work with leading CAD/CAM software technologies. Exposure to manufacturing industries and corporate customers. Opportunities for technical learning and professional growth. Supportive and collaborative work environment. Performance-based career advancement. Preferred Candidates Immediate joiners will be preferred. Candidates residing near Vasai or Goregaon will have an added advantage. Willingness to travel between company branches and customer locations. It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.More about this Post Sales Technical Support jobPlease go through the FAQs to get all answers related to the given Post Sales Technical Support jobCan freshers or experienced candidates apply for this Post Sales Technical Support role Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Post Sales Technical Support role. What salary is offered for this Post Sales Technical Support job Ans : The salary for this Post Sales Technical Support job ranges between 18,000-25,000 per month. What shift and timings does this job follow Ans : This Post Sales Technical Support job follows a Day shift. Do you need to visit the office for this job Ans : Yes, candidates need to visit the office and work from the location in Vasai East, Mumbai. How many openings are available for this position Ans : There are 2 openings available for this position. Who can apply for this job Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Post Sales Technical Support job. Only male candidates can apply. What does the role of Post Sales Technical Support involve Ans : As a Post Sales Technical Support, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category. Where is this job located Ans : This Post CAD C