Software Implementation Professional

As a software implementation specialist, your role requires you to install, configure, and troubleshoot software products and help customers understand how the technology functions. Key Responsibilities Software implementation (preferably healthcare EMR or ABA s/w), including Set-up of software Software training of end users Manages the go-live process for a new client Knowledge of Healthcare EMR/ABA SW implementation is a big plus but optional. Strong expertise, process knowledge, and project management skills are important for implementing enterprise software and onboarding customers. Software customer support for level 1 and level 2 issues Possess a robust understanding of the software product support ticketing and escalation process. Including s/w training when users raise escalations. Mandatory Skills Proven experience working as an Implementation Specialist. Proficiency in all Microsoft Office applications and SQL database management systems. The ability to multitask effectively. The ability to work independently and as part of a team. Strong analytical and problem-solving skills. Excellent organizational and time management skills. Exceptional communication and customer service skills. Desired skills Established relationships with Healthcare providers is a big plus. Talk about our culture and values At Calpion, were not just a company were a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move: Agile: We thrive on change, adapting swiftly to new challenges. Collaborative: Together, we achieve greatness through teamwork and diverse perspectives. Innovative: We push boundaries, constantly exploring new ideas and solutions. Fun: Laughter and camaraderie make our workplace a joyous one. Inclusive: Diversity is our strength, ensuring every voice is heard and valued. Passionate: We approach every task with dedication and enthusiasm. Join us at Calpion and be part of a culture thats not just about work its about innovation, growth, and making an impact.