Tac Engineer Wi Fi Mumbai (India)

Knowledge/ Skill Requirement An Wi-Fi Support Engineer is responsible for ensuring customers have a positive experience with their Wi-Fi networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are some skills that are key for an Enterprise Wi-Fi Support Engineer: Wi-Fi Expertise: The engineer should have solid technical skills and knowledge of Wi-Fi networking systems. They should be familiar with the various standards, protocols, and technologies used in Wi-Fi networking, such as 802.11ac, 802.11ax, WPA3, roaming, captive portal and controller functionalities. Network design and configuration: The engineer should be able to design and configure Enterprise W-Fi networks that meet the customer's business requirements and align with industry best practices. This may involve conducting site surveys, selecting appropriate equipment, and configuring wireless network equipment, such as access points, controllers, and routers Security: The engineer should be knowledgeable in Wi-Fi security protocols and best practices. They should be able to configure and manage wireless security features such as authentication, encryption, and access control Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the Wi-Fi network infrastructure, including signal interference, device connectivity, and network performance. They should also be able to use network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues. Communication Skills: The engineer should have excellent communication skills, both verbal and written. They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management. Customer Service Skills: The engineer should have robust customer service skills, includ Knowledge/ Skill Requirement An Wi-Fi Support Engineer is responsible for ensuring customers have a positive experience with their Wi-Fi networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are some skills that are key for an Enterprise Wi-Fi Support Engineer: Wi-Fi Expertise: The engineer should have solid technical skills and knowledge of Wi-Fi networking systems. They should be familiar with the various standards, protocols, and technologies used in Wi-Fi networking, such as 802.11ac, 802.11ax, WPA3, roaming, captive portal and controller functionalities. Network design and configuration: The engineer should be able to design and configure Enterprise W-Fi networks that meet the customer's business requirements and align with industry best practices. This may involve conducting site surveys, selecting appropriate equipment, and configuring wireless network equipment, such as access points, controllers, and routers Security: The engineer should be knowledgeable in Wi-Fi security protocols and best practices. They should be able to configure and manage wireless security features such as authentication, encryption, and access control Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the Wi-Fi network infrastructure, including signal interference, device connectivity, and network performance. They should also be able to use network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues. Communication Skills: The engineer should have excellent communication skills, both verbal and written. They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management. Customer Service Skills: The engineer should have robust customer service skills, includ