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About the role
Roles and Responsibilities Provide technical support to customers via phone, email, or chat for software-related issues. Troubleshoot and resolve customer complaints related to software products and services. Collaborate with internal teams to identify and implement solutions for recurring issues. Document customer interactions using Zendesk ticketing system for efficient tracking and resolution. Escalate complex cases to senior engineers when necessary. Desired Candidate Profile 0-5 years of experience in a similar role (Technical Support/Customer Support). Graduate from a recognized university in any specialization. Excellent communication skills with ability to articulate technical information clearly. Proficiency in English language (written & spoken) with good knowledge of Hindi language.