Sales Operations Support Analyst

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How You Will Make History Here… As a DSD Sales Operations Support Analyst, you will play a critical role in delivering reliable, high-quality support to sales and operations teams. By ensuring system accuracy, resolving issues quickly, and supporting day-to-day DSD operations, you will help maintain strong service levels and enable efficient route and distributor performance.

This is a hybrid role based in Hanover, PA.

What You Will Do… Serve as the first point of contact for inquiries from distributors, sales managers, DSD operations, and retailers, ensuring timely and thorough resolution

Track and manage incoming issues, coordinating with cross-functional partners to ensure closure

Maintain accurate warehouse authorization data and item setup for DSD locations and routes

Support order processing, product credits, inventory accuracy, and error resolution across DSD systems

Monitor IDP orders throughout the end-to-end consignment process to ensure accuracy, identify issues, and prevent disruptions

Validate IDP delivery activity and troubleshoot discrepancies related to shipments, receipts, and inventory movements

Assist with shrink issues, planning discrepancies, cycle counts, and nightly error reporting

Audit warehouse transactions and ensure data accuracy to support operational decisions

Create and maintain sample customer setups and DSD data entries

Manage purchase orders, inventory, and support quarterly audit processes for Bill and Hold locations

Maintain documentation including the Warehouse Support Manual

Support claims processes and maintain relationships with partner brands

Partner cross-functionally to ensure timely processing of route credits and alignment with settlement timelines

Provide on-call support for system or application issues outside of standard business hours

Provide SAP support to hubs, plants, and field teams, including troubleshooting system issues and resolving transactional errors

Contribute to projects and continuous improvement efforts as needed

Who You Will Work With… You will partner closely with IDP Support, Technical, Operations, Sales, and Route Account Management teams to resolve issues and drive process alignment

What You Will Bring to the Table… (Must Have) Associate’s degree and a minimum of 2 years of related experience, or equivalent combination of education and experience

Strong attention to detail with the ability to accurately process data and transactions

Strong interpersonal and communication skills with the ability to work across multiple functions and levels

Ability to manage competing priorities and work independently with minimal oversight

Proficiency in Microsoft Office and experience working with systems such as Oracle and SharePoint

Ability to quickly learn and navigate new systems and tools

It Would Be Great if You Have… (Nice to Have) Experience supporting DSD operations or distribution environments

Familiarity with inventory management, order processing, or warehouse support processes

Experience working with cross-functional teams in sales, operations, or supply chain

Exposure to data reporting, auditing, or system error resolution

Familiarity with Settlement Statements, claims management, or consignment inventory workflows

Compensation and Benefits

The target base salary range for this full-time, salaried position is between $37,400-$51,500 Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.