Software Engineer in Support I

Primary Responsibilities: Gain an expert understanding of product functionality, integration points, and customization of web portals per customer requirements Work with Microsoft D365 CRM workflows , flows , plug-ins , BPF , Power Automate , and file import-export frameworks Maintain and debug customer environments, using necessary tools and technologies to troubleshoot issues Perform upgrades to customer systems for new versions of portal applications and supporting technologies Collaborate with development , product management , professional services , and customer support teams Communicate clear, accurate, and timely information to internal teams , customer-facing teams , and customers Identify and escalate risks and issues while providing status updates Perform assigned tasks with minimal supervision Prepare design and technical documentation Foster teamwork internally and externally Establish and maintain positive, professional relationships with client staff, demonstrating professionalism in demeanor, conduct, and appearance Required Skills/Qualifications: Bachelor's degree and/or relevant work experience 2–4 years of experience in commercial software development in a SaaS-based company Hands-on experience with C# ASP.NET MVC Web Applications , JavaScript , SQL , HTML , CSS , OData , Angular/React Solid understanding of design patterns Experience with source control management systems and CI/CD environments Strong debugging and troubleshooting skills Proven ability to work in team-based environments and communicate effectively with internal and external stakeholders during remote and onsite engagements Excellent written and oral communication skills Fluency in written and spoken English Preferred Skills/Qualifications: Experience implementing complex software packages and/or CRM implementations Knowledge of Microsoft Azure , Logic Apps , Power Apps , Dynamics 365 solutions, including: Solutions building, Layering and Publishers, Schema, Workflow, Flows, Business Rules, and Plugins Familiarity with WCAG , Application Insights , Kendo UI , TPC/Sitefinity framework applications Higher Education industry experience