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About the role
Primary Responsibilities: Provide Level I application support for Anthology Software Use SQL to create queries and troubleshoot stored procedures Utilize SQL Profiler to identify root causes of issues Escalate cases to Development or Level II/Level III Analysts as needed Document issues and resolutions for future reference Follow up on escalated issues for resolution and proper documentation Demonstrate knowledge of business practices and Higher Education workflows , especially student life cycle management Communicate effectively with customers in non-technical and courteous language regarding reports and data Collaborate with team members across multiple global locations Required Skills/Qualifications: Bachelor's degree or higher in Computer Science or related field Excellent listening skills to accurately understand customer-reported problems Strong troubleshooting capabilities Excellent verbal and written communication skills Strong analytical and organizational skills Knowledge of Windows technologies Experience with Microsoft SQL Server and database programming Experience working in both large and small team environments Fluency in written and spoken English
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