Source description
About the role
Install, configure, maintain, and upgrade network infrastructure, datacenter equipment, voice systems, and audio-visual technologies used in classrooms, offices, and campus environments.
Demonstrate working knowledge of TIA-568 wiring standards and structured cabling practices.
Configure and troubleshoot local area networks (LANs), servers, and related infrastructure systems.
Install, configure, and support wireless access point (AP) infrastructure, ensuring reliable and secure wireless connectivity.
Physically install and bring online network and server hardware, including rack installation, cable management, and hardware deployment.
Procure equipment and software, coordinating with vendors and internal stakeholders as required.
Diagnose and resolve issues involving network, server, voice, print and audio-visual hardware and infrastructure components.
Support service desk and IT teams by assisting with troubleshooting efforts, identifying root causes, and clearly communicating technical solutions to users and stakeholders.
Own specific project deliverables and contribute to broader infrastructure and technology transformation initiatives.
Communicate project status, technical activities, and accomplishments to both internal CampusWorks teams and client stakeholders.
Accurately log, assign, update, and resolve service requests, incidents, and project tasks within designated work management systems.
Escalate complex service requests or infrastructure concerns to senior engineers or CoE teams as appropriate.
Follow established technical processes, policies, and procedures aligned with CampusWorks and client governance standards.
Create and maintain technical documentation, including installation procedures, configuration standards, and troubleshooting guides.
Provide after-hours support for maintenance windows and infrastructure emergencies as needed.
Exercise independent judgment and decision-making with moderate supervision to accomplish assigned objectives.
Undertake additional responsibilities as determined by CampusWorks leadership or client operational needs.
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