Software Support Engineer I

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection. Job Description Responsible for responding to complex inquiries of a technical or functional nature which are predominantly routine. Typically supports both (technical/functional) platform and product issues. Handles problem resolutions that may require follow-up and/or escalation to a higher level of expertise. Requires general knowledge of Candescent software platform products, and/or services. May assess needs and suggest alternative configurations or services. Ability to work flexible hours as required for issue resolution or rotating on call shifts. Responsible for taking Ownership of critical events and providing technical analysis and insight into the current condition and recommended solution. Participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future. Analysis of key customer service, new offerings and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the client experience (end user, FI, and internal customers). Basic Qualifications: · 2-3 years software technical support experience or education · General knowledge of Unix systems · SQL/Oracle DB knowledge · Experience with front end web based languages and Javascript · Critical thinking and troubleshooting experience in complex systems · Ability to diagnosis issues through review data in logs · Ability to manage time through multiple tasks and complete on time. Preferred Qualifications: · Bachelor of science degree in software or related field · 2-3 year’s experience in support role · Experience in Unix environments · Experience in highly escalated or high volume support environments Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes. Join Candescent, where innovation meets impact, and be a part of revolutionizing the future of digital banking! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core.