Service Desk Engineer (Remote)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Provide technical support and troubleshoot hardware, software, network, and user issues through ticketing systems, ensuring timely resolution, customer satisfaction, and smooth IT operations. Provide first-level technical support for hardware, software, network, and application-related issues. Manage and resolve incidents/service requests through ticketing tools while meeting SLA targets. Troubleshoot user issues, perform root cause analysis, and escalate complex problems to higher support teams. Support system installations, user account management, remote assistance, and overall IT service operations. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Provide technical support and troubleshoot hardware, software, network, and user issues through ticketing systems, ensuring timely resolution, customer satisfaction, and smooth IT operations. Provide first-level technical support for hardware, software, network, and application-related issues. Manage and resolve incidents/service requests through ticketing tools while meeting SLA targets. Troubleshoot user issues, perform root cause analysis, and escalate complex problems to higher support teams. Support system installations, user account management, remote assistance, and overall IT service operations. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.