ServiceNow ITOM Developer

JD: Design, develop, configure, and implement ServiceNow ITOM solutions across enterprise environments. Develop and maintain ITOM modules including: Discovery Service Mapping Event Management CMDB Cloud Discovery Service Graph Connectors Configure MID Servers and troubleshoot Discovery issues. Develop custom patterns, probes, sensors, and Discovery schedules. Implement CMDB best practices, CI identification, reconciliation, and data governance. Configure Event Rules, Alert Correlation, Operational Intelligence, and Health Log Analytics. Create and optimize Service Mapping for business-critical applications and infrastructure services. Integrate ServiceNow with monitoring tools such as: SolarWinds Dynatrace AppDynamics SCOM Splunk Nagios LogicMonitor Develop custom applications, workflows, Business Rules, Client Scripts, Script Includes, Flow Designer flows, and IntegrationHub solutions. Design and implement REST/SOAP integrations with third-party systems. Perform platform upgrades, patching, and instance maintenance activities. Collaborate with infrastructure, operations, cloud, and application teams to improve visibility and operational efficiency. Support ITOM enhancements, defect fixes, and production deployments. Follow ServiceNow development best practices, governance standards, and Agile methodology. Required Skills ServiceNow ITOM ServiceNow Discovery Service Mapping Event Management CMDB Management Cloud Discovery (AWS, Azure, GCP) Service Graph Connectors MID Server Administration Operational Intelligence Health Log Analytics ITOM Visibility ServiceNow Development JavaScript Business Rules Script Includes Client Scripts UI Policies Flow Designer IntegrationHub Catalog Development REST & SOAP APIs ACLs and Security CMDB Expertise Identification & Reconciliation Engine (IRE) CSDM Framework Data Governance CI Lifecycle Management CMDB Health Dashboard Integrations Monitoring Tools Integration Cloud Platform Integration Enterprise Application Integration API Development Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline. 6-12 years of IT experience. Minimum 4 years of hands-on ServiceNow ITOM implementation and development experience. Experience working on large-scale enterprise ServiceNow implementations. Strong understanding of ITIL processes and IT Operations. Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist Discovery (CIS-Discovery) ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) ServiceNow Certified Implementation Specialist – Service Mapping ITIL v3/v4 Foundation Certification Nice to Have Experience with AIOps and Operational Intelligence. Exposure to ServiceNow ITSM, ITAM, SecOps, or CSM modules. Knowledge of public cloud platforms (AWS, Azure, GCP). Experience with DevOps and CI/CD pipelines. Scripting knowledge in PowerShell, Python, or Shell scripting. Key Competencies Strong troubleshooting and analytical skills. Excellent stakeholder communication. Ability to work independently and lead technical discussions. Strong problem-solving capability. Experience working in Agile/Scrum environments.