Software Engineer, IT Support, Technical Support

Role Overview Capgemini is seeking talented Japanese bilingual support engineers with strong technical and communication skills to join our L1/L2 support team. The ideal candidate will handle customer queries, incident management, and technical troubleshooting for Japanese-speaking clients. Key Responsibilities rovide L1/L2 technical support for Japanese customers via email, chat, and calls. Troubleshoot issues related to: Applications Network/Connectivity Hardware/Software User access & account management Translate and communicate technical issues accurately between Japanese and English teams. Manage incident tickets using ITSM tools (Service Now, Remedy, Jira, etc.).Perform escalation to L3 teams when required. Ensure SLA compliance and maintain high customer satisfaction. Required Skills JLPT N2 or N3 certification (mandatory) 2-6 years of experience in L1/L2 support Strong understanding of: Windows/Mac OS Networking fundamentals Ticketing tools Remote support tools Excellent spoken & written Japanese + English communication Immediate joiners / 30 days' notice preferred Good to have ITIL Certification Experience with global support processes Knowledge of cloud basics (Azure/AWS/GCP) What you'll love about working here You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini Group, along with personalized career guidance. Comprehensive wellness benefits including health checks, telemedicine, insurance topups, elder care, partner coverage, and newparent support through flexible work. Work on cutting edge technology and engineering projects with industry leaders or contribute to solutions addressing societal and environmental challenges. Capgemini is an AIpowered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of innovation, our diverse team of 420,000+ experts operates across 50+ countries, leveraging deep industry knowledge and a strong partner ecosystem. Make it real Role Overview Capgemini is seeking talented Japanese bilingual support engineers with strong technical and communication skills to join our L1/L2 support team. The ideal candidate will handle customer queries, incident management, and technical troubleshooting for Japanese-speaking clients. Key Responsibilities rovide L1/L2 technical support for Japanese customers via email, chat, and calls. Troubleshoot issues related to: Applications Network/Connectivity Hardware/Software User access & account management Translate and communicate technical issues accurately between Japanese and English teams. Manage incident tickets using ITSM tools (Service Now, Remedy, Jira, etc.).Perform escalation to L3 teams when required. Ensure SLA compliance and maintain high customer satisfaction. Required Skills JLPT N2 or N3 certification (mandatory) 2-6 years of experience in L1/L2 support Strong understanding of: Windows/Mac OS Networking fundamentals Ticketing tools Remote support tools Excellent spoken & written Japanese + English communication Immediate joiners / 30 days' notice preferred Good to have ITIL Certification Experience with global support processes Knowledge of cloud basics (Azure/AWS/GCP) What you'll love about working here You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini Group, along with personalized career guidance. Comprehensive wellness benefits including health checks, telemedicine, insurance topups, elder care, partner coverage, and newparent support through flexible work. Work on cutting edge technology and engineering projects with industry leaders or contribute to solutions addressing societal and environmental challenges. Capgemini is an AIpowered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of innovation, our diverse team of 420,000+ experts operates across 50+ countries, leveraging deep industry knowledge and a strong partner ecosystem. Make it real