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About the role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role As a member of the Second Line Support team, you are fully responsible for delivering exceptional technical customer service. You act as a key point of contact, consistently approachable and responsive to both customers and business partners. Key Skills required : Potential candidates should have prior experience of working with Online Booking Tools and should have Travel domain knowledge / experience. Your Profile Customer Support & Issue ResolutionRelationship ManagementProduct & Enhancement CoordinationQuality Assurance & Documentation Escalation & Root Cause Analysis Service Excellence What you''ll love about working here : Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion. Make it real | www.capgemini.com Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role As a member of the Second Line Support team, you are fully responsible for delivering exceptional technical customer service. You act as a key point of contact, consistently approachable and responsive to both customers and business partners. Key Skills required : Potential candidates should have prior experience of working with Online Booking Tools and should have Travel domain knowledge / experience. Your Profile Customer Support & Issue ResolutionRelationship ManagementProduct & Enhancement CoordinationQuality Assurance & Documentation Escalation & Root Cause Analysis Service Excellence What you''ll love about working here : Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion. Make it real | www.capgemini.com
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