Technical Support Engineer - Dell EMC

Role & responsibilities Provide L2/L3 technical support for Dell EMC Storage and Backup solutions , including Avamar . Monitor, troubleshoot, and resolve storage, backup, and recovery-related incidents within defined SLAs. Perform backup, restore, replication, and disaster recovery operations across enterprise environments. Troubleshoot backup failures, storage performance issues, connectivity problems, and data protection incidents. Administer and support Avamar backup infrastructure , including policy management, scheduling, capacity monitoring, and reporting. Work with Windows Server and Linux environments to ensure successful backup and recovery operations. Analyze logs, identify root causes, and implement corrective and preventive actions. Coordinate with customers, cross-functional teams, and OEM Preferred candidate profile 2 to 6 years of experience in technical support, storage administration, or backup operations. Hands-on experience with Dell EMC Storage platforms and Dell EMC Avamar . Good understanding of enterprise backup, recovery, replication, and disaster recovery concepts. Experience supporting Windows Server and Linux operating systems. Knowledge of storage technologies such as SAN, NAS, RAID, Fibre Channel, iSCSI, and data protection solutions. Ability to troubleshoot backup jobs, storage performance issues, and system-level problems. Familiarity with ticketing tools, monitoring tools, and ITIL-based support processes. Strong analytical, problem-solving, and communication skills. Experience working in a customer-facing support environment is preferred. Relevant certifications in Dell EMC Storage, Avamar, Backup & Recovery, Windows, or Linux will be an added advantage. Ability to work independently as well as collaboratively in a fast-paced environment.